Profile
Responsible for promoting and expanding MOTO SMART株式会社’s “Management 2.0” initiative through sales activities, host support, and project proposals. By actively engaging with hosts and property owners, I work to raise awareness of the benefits of automation, labor-saving operations, and digital transformation (DX) in the hospitality industry.
Currently, I work directly with hosts and property owners who operate vacation rentals and hotels, listening closely to the challenges they face and the improvements they would like to see. These insights are shared with the development and business strategy teams, allowing us to create more practical, effective services and solutions. My role goes beyond traditional sales; I serve as a bridge between the field and the development team, helping ensure that real operational needs are reflected in the products and services we build. Together with the entire team, I strive to contribute to the creation of better, more valuable hospitality solutions.
Please tell us about your current responsibilities and role.
Currently, I focus on proposing and supporting the implementation of the “Management 2.0” model for hosts operating vacation rentals and hotels. At MOTO SMART株式会社, we leverage AI, IoT, and Digital Transformation (DX) technologies to promote more automated and efficient hospitality operations. As part of this role, I meet directly with hosts to gain a detailed understanding of their operational challenges and identify areas where they would like to see further improvements. This hands-on approach allows us to develop solutions that are closely aligned with real-world operational needs.
I carefully document every piece of feedback gathered from the field and share it with both the development and business strategy teams. My role goes beyond sales; I am constantly thinking about how we can make our services easier to use and how we can help hosts improve their profitability. By contributing to service enhancements and product improvements, I help ensure that customer feedback directly influences future development. One of the most rewarding aspects of my work is hearing hosts say, “Managing my property has become much easier,” or “My profitability has improved.” Those moments remind me that our efforts are creating real value for the people we support.
Expanding the Reach of Management 2.0
Traditionally, the hospitality industry has operated under the assumption that full-service property management is the standard approach. Today, however, advances in AI, IoT, and Digital Transformation (DX) have made it possible for hosts to take a more active role in managing their properties while maintaining operational efficiency. The “Management 2.0” model developed by MOTO SMART株式会社 goes beyond simply providing technology. By combining assistant host services, a 24-hour call center, AI and IoT solutions, and operational support, it creates an environment where hosts can confidently manage their properties on their own. My mission is to help more people discover and adopt this new style of hospitality management, making self-managed operations more accessible, efficient, and sustainable.
My Growth Column
Through my work in sales, I have the opportunity to speak with many hosts and property owners. One thing I have learned is that there are countless challenges faced in day-to-day hospitality operations. Even within the same industry, concerns can vary greatly depending on factors such as location, property type, and management style. That is why I believe my role is not simply to present a service, but to understand each client’s unique situation and think from their perspective. By doing so, I can help identify solutions that genuinely address their needs and create meaningful value.
I believe that by sharing real feedback from the field across the entire team and turning those insights into meaningful service improvements, we can create a better operational environment for everyone involved. Moving forward, I hope to continue growing alongside our hosts, helping them overcome challenges while promoting a new and more effective approach to hospitality management. Together, we can shape the future of accommodation operations and create greater value for both hosts and guests.
A Typical Day
| Meetings with Hosts | Gather insights into current operations and discuss challenges, concerns, and opportunities for improvement. |
| Management 2.0 Proposals & Sales Activities | Explain the benefits of automated operations and digital transformation (DX) through practical examples and real-world case studies. |
| Internal Information Sharing & Improvement Proposals | Share feedback and insights gathered from the field with the development and business strategy teams to support service improvements and future initiatives. |
| Team Meeting | Collaborate with different departments to discuss new improvement initiatives, coordinate project plans, and align on future strategies. |
| Document Preparation & Follow-up Support | Prepare proposal materials and documentation while providing ongoing follow-up support and assistance to hosts.
By working closely with a wide range of hosts every day, I strive to listen carefully to real feedback from the field and use those insights to help create better, more effective services. |
